Synchrony supplier diviersity.

Synchrony Become a Supplier
BECOME A SYNCHRONY SUPPLIER

Do you have new and innovative products and ideas? Tell us about your company and your unique ambitions to partner with us by completing a profile. We’ll review your profile for future sourcing projects and contact you if we see a fit.  Read our Supplier Welcome Package to learn more about becoming a Synchrony supplier.

REGISTER WITH US
SUPPLIER DIVERSITY

Diversity makes us better. It’s that simple. Our cardholders and clients each have different and unique backgrounds, experiences and ambitions, and we’re looking for diverse suppliers to help us address them through innovative solutions.

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OUR COMMITMENT

Synchrony is committed to build and develop relationships with diverse suppliers that provide products & services to align with our corporate strategy that reflect the customers and communities where we live, work and serve.

EXISTING SUPPLIERS

Thanks for all you do for us!  We’re here for you, too.  Everyone has questions occasionally, so these tools and tips will help you navigate our Sourcing and Supplier Management processes.

Synchrony has partnered with Coupa to manage our source to pay and supplier data. Coupa is an automated platform and industry leader in applications pertaining to Sourcing, Contract Management, eProcurement, Invoicing, Payment and Supplier Management. Suppliers can register and create a free account with Coupa to use their Coupa Supplier Portal (CSP)  to self-serve and manage their profile information with Synchrony.
 

Coupa Supplier Portal (CSP)
  • Get Started with CSP
    Get Started with CSP

    A one-stop-shop to get registered and set-up in CSP

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  • Register for CSP
    Register for CSP

    Need to Register to use CSP? Start here!

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  • Create a Coupa Account
    Create a Coupa Account

    After register for CSP, create your account

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  • FAQs
    Account, Login & Registration FAQs

    Find answers to register, log in account questions

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Invoices
  • Invoices
    Invoices

    Learn which how Invoices are accepted using Coupa

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  • Create or Edit an Invoice
    Create or Edit an Invoice

    Review these instructions for creating/editing invoices

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  • View & Manage Invoices
    View & Manage Invoices

    Learn how to view and manage your invoices here

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  • FAQs
    Invoice FAQs

    Invoice questions? Review this FAQ guide

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Purchase Orders
  • Purchase Orders
    Purchase Orders

    Learn the ways to receive purchase orders

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  • View & Manage Purchase Orders
    View & Manage Purchase Orders

    Learn how to view & manage your purchase orders

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  • FAQs
    Purchase Orders FAQs

    Purchase Orders questions? Review this FAQ guide

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Do you have a problem? Let us know! Email Technical Support at:
VM@SYF.COM

OUR SUPPLIER MANAGEMENT PROGRAM

Our primary focus is to execute a comprehensive Supplier Management Program (SMP) that proactively identifies, mitigates, and manages risks associated with the use of third party suppliers delivering the best overall performance and complies with the many regulatory requirements in this area.

OUR PROGRAM REQUIREMENTS
  • Read and understand our Supplier Code of Conduct
  • Adhere to contractual responsibilities
  • Comply with the spirit and letter of all applicable laws and regulations
  • Complete and return all Correspondence in timely manner
  • Treat Synchrony’s customers fairly and with the utmost respect

Appropriate to the risk and complexity of the engagement SOME or ALL requests may apply as part of Synchrony Risk-based Controls

HIGHER RISK WHEN:

  • Customer/cardholder interaction.
  • Services are subject to laws/regulations.
  • Sensitive data is shared.

LOWER RISK WHEN:

  • Low exposure to operational loses.
  • Services are not subject to law/regulations.
  • No sensitive data is shared.
  • Synchrony requests to Suppliers/Suppliers responses to Synchrony
  • Performance Reviews/MIS reports: SLAs, Performance, Service Delivery, Defects
  • Site Visits: Compliance with Laws and Regulations/Subcontractor Compliance
  • Training Requirements/Services Changes: Current Contract Information
  • Problem Escalation: Response to Emergencies/Customer Complaints: Issue Escalation
  • Questionnaires: Data Security, Financial Health, Business Continuity, Compliance, Technology/Responses to Questionnaires listed above